APS Financial Limited

Financial Ombudsman decision DRN7812177 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,001redress stated in the decision

Fri Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

didn’t correctly report the account status on his credit fileCredit file reporting

APS didn’t handle things well. Mr C was asked to duplicate information he’d already given it. APS didn’t keep Mr C informed about his claim. And it delayed refunding him for over three months.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7812177.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.