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Advanced Payment Solutions Limited
Financial Ombudsman decision DRN7811544 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Feb 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
wrongly sent him an email invitation to apply for a card accountProduct mis-sold
He complained by email to APS on 30 September 2016 and I can see that it sent its full final response to him on 15 November 2016Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7811544.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.