Santander UK Plc
Financial Ombudsman decision DRN7797917 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr P complains Santander UK Plc won’t reimburse him for two payments he says he didn’t make or allow anyone else to make.APP scam refund refused
Santander accepted it gave him incorrect information about whether he’d get his money back and delayed giving him confirmation that no funds were available to recover.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7797917.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.