HSBC Bank plc

Financial Ombudsman decision DRN7797108 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mrs M was experiencing financial difficulties and HSBC assisted by agreeing a repayment plan for 12 months.Treatment in financial difficulty

By returning the interest rate to the contractual rate HSBC did not treat Mrs M as positively and sympathetically as it might because it made her situation worse.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7797108.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.