Lloyds Bank PLC

Financial Ombudsman decision DRN7792896 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr L complains that Lloyds Bank PLC went back on assurances it gave him about how he could deal with his bank accounts, defaulting and closing his current account without telling him.Treatment in financial difficulty

Lloyds accepted that there had been some shortcomings in communication and paid Mr L a total of £100.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7792896.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.