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Omni Capital Retail Finance Limited
Financial Ombudsman decision DRN7787851 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr L complains that a training course that he paid for using a fixed sum loan agreement with Omni Capital Retail Finance Limited was misrepresented to him.Product mis-sold
it said that there had been a delay in responding to his complaint so it paid him £150 by way of apology for the delay and any distress or inconvenience it may have caused.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7787851.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.