Lloyds TSB Bank Plc
Financial Ombudsman decision DRN7785298 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Miss A complains that Lloyds TSB Bank plc is guilty of irresponsible lending as it agreed to her request for a loan, when this was clearly unaffordableIrresponsible lending
she considered that Lloyds TSB should have done more to help her once it realised that she was in financial difficultyTreatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7785298.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.