Lloyds Bank PLC

Financial Ombudsman decision DRN7777947 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Wed Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mrs W complains that Lloyds Bank Plc lost a cheque she deposited and hasn’t credit her account with the funds.Payment delayed or failed

a further £100 compensation for the trouble and upset caused by its poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7777947.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.