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Provident Personal Credit Limited
Financial Ombudsman decision DRN7775291 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Sat Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr T says Provident Personal Credit Limited (trading as “Satsuma”) irresponsibly gave him loans he couldn’t afford to pay back.Irresponsible lending
how Satsuma responded when Mr T said he couldn’t afford to pay the loanTreatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7775291.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.