Ulster Bank Ltd

Financial Ombudsman decision DRN7775052 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr N complains that Ulster Bank Ltd did not transfer the proceeds from a cheque from his corporate account to an interest-bearing accountInterest and rates

He understood that a ‘sweep’ facility would transfer excess funds from this account into his interest-bearing accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7775052.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.