Lloyds Bank PLC

Financial Ombudsman decision DRN7759287 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Ms S complains that Lloyds Bank plc has unfairly started possession proceedings and has not pursued her ex-partner for the outstanding mortgage paymentsTreatment in financial difficulty

I also remind Lloyds that it is required to treat customers in financial difficulty fairly.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7759287.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.