TSB Bank plc

Financial Ombudsman decision DRN7757594 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Data and privacy

In the Ombudsman’s words

TSB’s IT problems meant a few cheques Mrs R issued bounced.Payment delayed or failed

TSB also sent Mrs R a letter meant for another of its customers.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7757594.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.