Santander UK Plc
Financial Ombudsman decision DRN7745187 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
He was struggling financially and spoke to the bank on a number of occasions. He couldn’t afford the expected monthly payments and tried to pay smaller amounts whenever he could.Treatment in financial difficulty
He didn’t realise the bank would apply the default and affect his credit rating.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7745187.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.