AFP Partnership

Financial Ombudsman decision DRN7735628 Upheld

Upheldoutcome, as published by the Ombudsman

£800redress stated in the decision

Fri Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

AFP Partnership, a broker, misled them about the early repayment charge on the mortgage it recommended.Product mis-sold

There’s clearly been poor service here. AFP told Mr and Mrs B that the mortgage it recommended didn’t have an early repayment charge. That was incorrect.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7735628.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.