Borro Loan 2 Limited

Financial Ombudsman decision DRN7733642 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100,000redress stated in the decision

Thu Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

write off the interest charged to date on the three loans identified in Borro Loan 2 Limited’s letter to Mr C dated 9 April 2015Interest and rates

Borro accepted that it could have done betterService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7733642.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.