Lloyds Bank PLC

Financial Ombudsman decision DRN7724640 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Lloyds have acknowledged their error and the delays in taking the action they had agreed to. They have repaid interest and charges and they backdated the default to February 2012, but didn’t remove it.Credit file reporting

Lloyds have already admitted there have been several errors regarding the management of Mrs B’s account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7724640.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.