HSBC Bank plc

Financial Ombudsman decision DRN7721983 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr H complains that HSBC Bank Plc (HSBC) incorrectly reported information to the credit reference agencies.Credit file reporting

He also felt that HSBC had not done enough to make him aware that the final instalment was outstanding. He was also unhappy at the way that HSBC had dealt with his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7721983.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.