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American Express Services Europe Limited

Financial Ombudsman decision DRN7709956 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

failed to acknowledge a “Mr K” as a third party and would not enter into discussions about repayment of Mr J’s credit card arrears with Mr KIdentity checks and access

requested sensitive information he was not willing to provide... sent to the United States where it would not be subject to European data protection legislationData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7709956.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.