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Hillesden Securities Limited
Financial Ombudsman decision DRN7699214 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1redress stated in the decision
Wed Jul 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
He says that it should remove the entries on his credit file relating to this account.Credit file reporting
Mr B complains that Hillesden Securities Limited (the business) failed to provide him with the information he requested within the required timeframeComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7699214.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.