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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN7698560 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

The investigator considered the issue of missed payments and noted that Mr G had missed his first payment... The investigator thought that it possible that a late payment marker had been put on Mr G’s credit fileCredit file reporting

Mr G complains that Shop Direct Finance Company Limited (SDF) provided poor customer service in handling his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7698560.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.