NRAM Limited

Financial Ombudsman decision DRN7689779 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr B complained because NRAM plc wouldn’t allow a further extension of time for him to sell his property to pay back his mortgage.Treatment in financial difficulty

Mr B also said he didn’t believe NRAM had taken his health and vulnerability into account.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7689779.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.