National Westminster Bank Plc

Financial Ombudsman decision DRN7686784 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Miss N complains that National Westminster Bank Plc has taken payments from her account before the due date.Payment delayed or failed

Miss N also says that NatWest failed to respond to a complaint she made earlier in 2015 about a disputed transaction on her account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7686784.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.