National Westminster Bank Plc

Financial Ombudsman decision DRN7672491 Upheld

Upheldoutcome, as published by the Ombudsman

£1,800redress stated in the decision

Thu Jul 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr A and Ms W complain that National Westminster Bank Plc gave them incorrect advice about their re-mortgage.Product mis-sold

Mr A had disturbing calls with NatWest and was asked questions he struggled to answer. He did not like its approach and thought that this would have been better face to faceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7672491.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.