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Debt Advisory Line Limited
Financial Ombudsman decision DRN7660340 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£10,000redress stated in the decision
Tue Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs M complain that DALL didn’t clearly explain the charges for the debt management plan (“DMP”) they took out with it in 2008, nor did it explain the effect of the DMP on their credit files.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7660340.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.