Santander UK Plc
Financial Ombudsman decision DRN7657471 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Nov 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Payment delayed or failed
In the Ombudsman’s words
He feels that as a result his credit file has been adversely affected and he has lost vouchers and rewards.Credit file reporting
Mr N is unhappy that Santander UK plc (Santander) did not action a direct debit (DD) in August 2018 and take the minimum amount due on his credit card account.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7657471.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.