Nationwide Building Society

Financial Ombudsman decision DRN7651243 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

the bonus rate on her individual saving account (ISA) was due to expireInterest and rates

did not give her details of other products available when the bonus rate on her individual saving account (ISA) was due to expireProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7651243.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.