PRA Group (UK) Limited

Financial Ombudsman decision DRN7645180 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

Ms P complains that PRA Group (UK) Limited started court action to obtain repayment of a debt without giving her any warning. She says it knew about her medical condition and shouldn’t have started court action because of the stress and anxiety it caused.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7645180.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.