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Tesco Personal Finance Limited
Financial Ombudsman decision DRN7639688 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sat Nov 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Ms D complains that Tesco Personal Finance plc (trading as Tesco Bank) unfairly recorded a late payment marker on her credit file.Credit file reporting
Tesco Bank later accepted it hadn’t turned off e-billing when Ms D closed her account, which meant she didn’t receive her final statement.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7639688.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.