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Aviva Equity Release UK Limited

Financial Ombudsman decision DRN7638454 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mr D complains about the way Aviva Equity Release UK Limited (‘Aviva’) responded to a complaint he was pursuing on behalf of his late mother, Mrs B.Complaint handling

Mr D complains that Aviva released information to the CPS and/or the police without his authorisation.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7638454.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.