MBNA Limited

Financial Ombudsman decision DRN7634642 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

He says that this has caused him and his family immense costs, distress and difficulties.Complaint handling

Mr R complains that MBNA Limited have not produced evidence of the amount of money he owes, and after being advised that he was suffering from financial difficulties and mental health issues, continued to write to him rather than his representativeSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7634642.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.