Virgin Money plc
Financial Ombudsman decision DRN7631098 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Support for vulnerable customers
In the Ombudsman’s words
didn’t give clear information about when they could remove a promotional 0% interest rate from his credit cardInterest and rates
He told us there had been a death in the family which was why he didn’t review his statements for monthsSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7631098.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.