GE Money Home Lending Limited

Financial Ombudsman decision DRN7628752 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr H complains that GE Money Home Finance Limited mis-sold his secured loan.Product mis-sold

GE Money has offered £100 for trouble and upset to reflect failings in its customer service when Mr H made his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7628752.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.