Lloyds Bank PLC

Financial Ombudsman decision DRN7624588 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

I considered it likely that Mr W had made a payment to a business that takes advantage of individuals in need of immigration advice and scams money out of them.APP scam refund refused

I will still require it to pay Mr W £200 for the poor way it handled his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7624588.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.