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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN7622401 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Mr B told RBS that he was unemployed and struggling to make his payments. I conclude that RBS responded sympathetically and positively.Treatment in financial difficulty
RBS was entitled to make a commercial decision to increase the interest rate on Mr B’s credit card account.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7622401.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.