TSB Bank plc

Financial Ombudsman decision DRN7621140 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

As a result TSB was inundated with complaints, which it was unable to deal with in a timely manner.Complaint handling

Mrs T complains about the poor service she received from TSB Bank Plc following its changes to its computer systems.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7621140.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.