HSBC UK Bank Plc
Financial Ombudsman decision DRN7618686 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Sun Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Mr R represents the trustees of a trust set up for the benefit of his daughter. In summary he believes that HSBC UK Bank Plc made errors and caused delays when it carried out a safeguarding process in respect of the trust bank account.Complaint handling
She referred to the fact that Mr R’s father had been in hospital and that the request for the death certificate had caused Mr R a great deal of distress.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7618686.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.