Santander UK Plc
Financial Ombudsman decision DRN7618394 Upheld
Upheldoutcome, as published by the Ombudsman
£312redress stated in the decision
Mon Feb 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Ms C complains about the customer service she received from Santander UK PlcComplaint handling
Santander hasn’t been able to provide a copy of the telephone call. But it accepts it handled it poorlyService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7618394.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.