Lloyds Bank PLC

Financial Ombudsman decision DRN7609184 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

Mrs S complains that Lloyds Bank PLC has not treated her fairly in that it repeatedly contacted her after she had closed her account, did not provide adequate compensation and asked her to attend her local branch to ensure that she would not be contacted by the bank again.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7609184.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.