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Spectrum Payment Services Limited

Financial Ombudsman decision DRN7607638 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

CardOneBanking’s failure to send the extra payment caused upset and inconvenience to Ms GPayment delayed or failed

Ms G complains that Spectrum Payment Services Ltd (trading as CardOneBanking) did not follow her telephone instruction to make a payment to her mobile phone provider, and then failed to deal properly with the matter when she complained.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7607638.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.