NewDay Ltd

Financial Ombudsman decision DRN7596710 Upheld

Upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Thu Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Miss M complains that NewDay Ltd has treated her unfairly because it didn’t freeze interest and charges when she told it that she was having financial difficulties and was struggling to meet the monthly payments on her Marbles credit cardTreatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7596710.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.