GMAC UK Plc

Financial Ombudsman decision DRN7595474 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mrs K, who is represented by her partner, Mr Y, complains that GMAC UK Plc were not supportive when she missed some payments, took her car back and sold it leaving an outstanding balance due.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7595474.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.