PRA Group (UK) Limited

Financial Ombudsman decision DRN7591529 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs H’s complaint is about a debt that PRA Group (UK) Limited is collecting from her. She says she can’t afford to make any level of repayment, and thinks it should be written off in light of her circumstances.Treatment in financial difficulty

PRA acknowledged that it had made some errors in the way it had handled Mrs H’s requests, incorrectly saying that Mrs H had some surplus funds when she didn’t and failing to reply to her email query.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7591529.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.