Lloyds Bank PLC

Financial Ombudsman decision DRN7583160 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

Ms S complains that Lloyds Bank PLC changed her address without her permission.Data and privacy

It has accepted that it changed Ms S’s address without her permission.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7583160.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.