Lloyds Bank PLC

Financial Ombudsman decision DRN7578880 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£59redress stated in the decision

Mon Mar 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

how his complaint about this and his concerns about a fraudulent text he received were dealt with.Complaint handling

Mr C complains about the service provided by Lloyds Bank plc and how his complaint about this was dealt with.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7578880.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.