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Yorkshire Bank Home Loans Limited

Financial Ombudsman decision DRN7576756 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Yorkshire Bank accepts that it didn’t update all the records it should have done when Mr L told it of his wife’s death.Complaint handling

Mr L complains about the service he received from Clydesdale Bank Plc (trading as Yorkshire Bank) following his wife’s death.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7576756.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.