Santander UK Plc
Financial Ombudsman decision DRN7571274 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
I consider Santander’s handling of Ms H’s complaint to have been reasonable.Complaint handling
Nor do I find that Santander was at fault in the handling of Ms H’s personal data.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7571274.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.