Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN7569290 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr M complains that Bank of Ireland (UK) Plc (trading as the Post Office Money) (“BOI”) didn’t do enough to help him when he was the victim of a scam.APP scam refund refused

Mr M says BOI didn’t keep him informed about this case.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7569290.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.