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Creation Consumer Finance Limited

Financial Ombudsman decision DRN7566908 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

If he is experiencing financial difficulties and cannot make the payments to Creation I would suggest he contacts it to discuss this as when made aware of financial difficulties it is required to respond positively and sympathetically.Treatment in financial difficulty

Mr S complains that Creation Consumer Finance Ltd has charged him interest on his loan to buy a carpet.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7566908.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.