HSBC Bank plc

Financial Ombudsman decision DRN7564144 Not upheld

Not upheldoutcome, as published by the Ombudsman

£12,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr F and Mr Y complain that HSBC Bank plc forced them to take out a consolidation loan that they could not afford.Irresponsible lending

HSBC is entitled to take steps to recover the debt and, while I appreciate how upsetting the circumstances are for Mr F and Mr Y, I do not find it has acted unreasonably in doing so.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7564144.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.