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Kent Reliance Building Society

Financial Ombudsman decision DRN7559839 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

delayed making a CHAPS paymentPayment delayed or failed

Kent Reliance accepted it had been at fault for not asking for his identity document at the time, and for not telling him the cut off time for the transfer of his moneyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7559839.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.